Log Collection
Log Collection Instructions
The LogCollector folder
The downloaded folder contains the LogCollector app and a security certificate for macOS Tahoe and later.
On macOS 26 Tahoe and later, double-click the file enable-log-private-data.mobileconfig and approve its installation in the resulting dialog.
To collect the logs, please do the following:
• Open LogCollector and select your product.
Note: On macOS 10.15 Catalina or later, you may receive a security warning that prevents you from running LogCollector. Please follow these instructions to allow LogCollector to run: https://zevrix.com/allow-non-notarized-app
automatically in the Finder.
Send us the two new logs named as:
<product name>_<timestamp>.log
system.log_<timestamp>.log
With any questions, please contact us by email.
P.S. If the logs are too large to send by email (over 10 MB), you can upload them to our SFTP site (below) or any other location of your choice:
SFTP host: sftp.zevrix.com
user: zevrixguest
password: zevrixguest