Log Collection
Log Collection Instructions
To collect the logs, please do the following:
• Reproduce the issue with your product.
• Open LogCollector and select your product.
Note: On macOS 10.15 Catalina or later, you may need to Ctrl-click LogCollector in the Finder > choose Open > click Open in the resulting dialog
• LogCollector will gather two logs in your Documents folder (it can take a few moments) and then open the folder
automatically in the Finder.
automatically in the Finder.
Send us the two new logs named as:
<product name>_<timestamp>.log
system.log_<timestamp>.log
With any questions, please contact us by email.
P.S. If the logs are too large to send by email (over 10 MB), you can upload them to our FTP site (below) or any other location of your choice:
FTP host: ftp.zevrix.com
user: zevrixguest
password: zevrixguest